Customer Survey

The efficiency and politeness of the person who dealt with your call when you rang Severnside Veterinary Group:

Excellent
Good
Fair
Dissatisfied

The way you were treated by the receptionist/nursing staff when you arrived:

Excellent
Good
Fair
Dissatisfied

How long did you wait to be seen by the vet?

I went straight through
5 - 10 mins
10 - 20 mins
20 - 30 mins
More than 30 mins

The cleanliness, comfort and lack of odours:

Excellent
Good
Fair
Dissatisfied

The friendliness, patience and politeness of the vet:

Excellent
Good
Fair
Dissatisfied

The way the vet explained about your pet's condition and treatment:

Excellent
Good
Fair
Dissatisfied

I am aware that Severnside Veterinary Group provides the following:

Five full time Veterinary Surgeons providing emergency cover
Operating theatre
Dental treatment with ultrasonic descaling and polishing
Hospitalisation of sick animals with 24 hour nursing cover
Blood testing with rapid results
X-ray equipment

A member of staff has given me advice about:

Vaccination
Pet nutrition
Dog training
Worming
Breeding or Neutering
Flea control on pet and in home
Pet insurance

I consider that Severnside Veterinary Group provides a professional service and represents good value for money:

Yes
Maybe
No

I am likely to return and recommend Severnside Veterinary Group to my friends:

Yes
Maybe
No

Was there one person in particular that made a difference to your visit to Severnside Veterinary Group?

Any further comments or suggestions?

What is your name? (Optional)

What is your e-mail address? (Optional)

What is your pet's name?

Please answer the following question to prove that you are a real person

What is the sum of three plus three?