Payment and Insurance...
Fee structure
We regret that we are not able to offer credit for Veterinary Fees. Please settle when collecting your pet or at the time of treatment. We accept cash, cheques, and major credit cards. We appreciate that Vets bills can be high, but this is reflected in our own costs, and so we do require payment at the time.
Pet Insurance
If your pet is insured please let your vet know, and please give your policy number and insurance company details to the receptionist so it can be added to your pet's records.
Making an insurance claim for your pet's treatment
Please refer to your insurance company for details on claiming. Most insurance companies allow online claims, so a paper form isn't needed, but each company if different so please check on their website. Please make us aware if you wish to claim for veterinary treatment at the time, by either informing the receptionist, or emailing the insurance team directly at accounts@severnsideveterinarygroup.co.uk. We can submit claims on your behalf, but we need informing!
Insurance excess
Most insurance policies will have an excess to pay per condition, per policy year. Often there is also a percentage co-payment to pay as well. Please refer to your policy to check.
Please note
Your account is ultimately your responsibility to pay, whether that is you or the insurance company. Please make sure you have read all the small print in your insurance policy so there are no nasty surprises and big bills left to pay that your policy does not cover.
Get in touch
Please contact us to talk about making an insurance claim if you need help in doing so, or if you would like us to claim on your behalf.